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The present General Conditions are intended to regulate the terms and conditions under which the Cottonly store, legal person with NIF 230513859, with headquarters at Avenida Sacadura Cabral nº26 3ºdto 1000-275 Lisboa, in Lisbon (hereinafter “Cottonly”) will be governed. Cottonly's service consists of making available and supplying a set of products and / or services, in order to allow the user, who is assigned the status of customer, to order and purchase online, of the products presented therein. Using Cottonly implies the acceptance and full agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Cottonly. If you do not accept, partially or in full, any of the conditions stipulated you should not make purchases at Cottonly. If you access Cottonly, you are committing yourself and taking responsibility for respecting the conditions set out in this page and in the Privacy Policy. Cottonly reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.


Cottonly informs customers about the characteristics, descriptions, images or videos of each product and / or service on each available page. Cottonly is committed to making its products and / or services available in a clear manner and to correcting possible errors that may occur as soon as possible. Cottonly presents, concisely, the prices of each product and / or service, including VAT rates, shipping charges applied to each order and other complementary costs that may apply. Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by Cottonly at any time.


Cottonly is a registered online store, and the service provided by it is entirely Cottonly’s responsibility. The content, domain, information present and made available at Cottonly are the property of Cottonly or have been granted to it, and are thus protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Cottonly. The client undertakes to fully respect the conditions and rights referred to, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content, etc. without express approval from Cottonly. Cottonly cannot be held responsible for the possible misuse of such products.


  • Cottonly offers the following payment methods:

  • Credit / Debit Card

  • Paypal


After payment is completed, Cottonly will proceed with a standard check, so that it is possible to process and ship the order. The customer will receive an email with confirmation that the order is paid, as well as the corresponding invoice.



All products and / or services available at Cottonly can be purchased, except in cases of breakage or stock limitation, as well as on-demand products, whose availability may vary. Products may be unavailable without notice, but in these circumstances, they will be properly identified at Cottonly. In the event that the product is no longer available after the purchase has been completed, Cottonly undertakes to contact the customer, by telephone or e-mail, as soon as possible in order to expedite the process with the customer.


At Cottonly, the prices shown are in Euros, with the applicable VAT and tax rates in accordance with the law in force, which are already included in the price shown.


The customer can cancel an order placed while it is being processed. You are requested to inform Cottonly through the following email contact: If the cancellation request has been made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. Cottonly is not responsible for possible delays in handling order cancellations. Cottonly reserves the right not to process orders or refunds in the event of data inconsistency, fraud or customer misconduct, as well as for technical reasons beyond Cottonly.


The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract. If the customer wants to terminate the contract, he can do so by emailing or by filling in the contact form available at Cottonly. When terminating the contract within the legal term, in addition to the product return, the customer must return any offers that accompany the main product. Cottonly must refund the amount paid within a maximum of 14 days after receipt of the returned order accompanied by the purchase invoice, proof of payment and return form. The refund will be made using the same payment method used by the customer in the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund. Any refund procedure will be processed as provided for in the legislation in force in Law Decree No. 24/2014.


The customer may submit a complaint regarding any question, act, information or service provided relating to Cottonly through the email contact or through the electronic complaints book available at the link: https:


When creating and using the account at Cottonly, the customer is responsible for maintaining the account, confidentiality and for all activity arising from his account. When creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in its most updated version. Cottonly is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store. Cottonly is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and / or services made available, as well as for any delay or unforeseen in the delivery of orders.


Please check the Privacy and Cookies Policy.


This contract is subject to Portuguese law and current legislation.

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