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This Privacy Policy and Cookies is intended to explain how Cottonly collects, stores and processes your personal and other data that may be collected for the purposes of statistical analysis. Cottonly, headquartered at Avenida Sacadura Cabral nº26 3ºdto 1000-275 Lisboa, NIPC 230513859 is responsible for the website, and is committed to guaranteeing the privacy and protection of the personal data of customers and visitors, following all legal rules and regulations in force. Cottonly reserves the right to update and change its Privacy and Cookies Policy from time to time to reflect any change in the way our customers' personal data are processed or in legal terms. Cottonly will display the most recent and current version of the Privacy and Cookies Policy, and it is advisable to check it periodically to check for any updates or changes.


The main objective of this policy is to consolidate the relationship of trust and proximity between Cottonly and its customers. It also aims to demonstrate transparency in the treatment of the data collected and inform all customers of their rights and how they can exercise them, as holders of personal data.


Cottonly operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable data protection legislation, in all processes involving data processing personal. According to the Agreement with the GDPR, personal data defines: "Any information relating to an identified or identifiable natural person (" information holder "); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”


We use various measures that aim to guarantee the security of the information collected, the protection of the personal data collected, and prevent the unauthorized use, alteration or access, the unauthorized disclosure, loss or destruction. As the holder of the data, the customer has the right to know what data has been collected and stored, as well as to change it in the customer area and request the store to export or delete it.


I. Customer registration or purchase

When registering or purchasing at Cottonly, the following data is collected: e-mail, name, address, postal code, locality, telephone and TIN. The data collected through the customer's purchase process will be processed automatically and is used to process orders such as dispatching orders or issuing invoices.

II. Newsletter

When registering for the Cottonly Newsletter, the following data is collected: name and e-mail.

III. Contact form

Cottonly may also request personal data in the contact forms, namely, the name, e-mail and other information that the visitor provides us.

IV. Cottonly Navigation

Data related to navigation in the store is also always collected. Examples of this type of data are device and browser information, network information and IP address.


Personal data is collected and processed with the objective of fulfilling the following purposes:

Service provision:

  • Compliance with tax obligations;

  • Shipment of orders;

  • Order handling;

  • Billing;

  • Resolution of problems such as the cancellation, return of products or refund of the value of the products and / or service in accordance with the law in force;

  • Customer support: clarification of doubts about products, the operation of Cottonly or any other question requested by the customer;

  • Direct Marketing (e.g., e-mail marketing):

  • In order for the customer to be updated on order status or any news at Cottonly, we can send emails and / or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information on the processing of registered orders. For marketing purposes, at Cottonly we may consider and use certain data such as products viewed, products on a wish list or left in the abandoned cart. Marketing communications are made after and with the customer's prior consent.


In any case, Cottonly seeks to ensure that the information and data collected and used is appropriate for the purposes described and that it does not constitute an invasion of the customer's privacy.


Data is collected when there is a customer registration at Cottonly, subscription to the newsletter, filling in the contact form, registration of an order or while browsing the store.


The holder of personal data is entitled, at any time, to request access, rectification, opposition, export and / or elimination, as well as the right not to be subject to automated decisions. The customer can exercise any of these rights with Cottonly, by submitting an order sent to the following address: The customer can also file a complaint with the National Data Protection Commission (CNPD).


Cottonly is required to retain information for tax and audit purposes in accordance with the law in force. Cottonly keeps its data for 90 days due to specific requirements and practices inherent to Cottonly and its sector of activity, or until the customer requests that it is deleted from the database. The holder can, at any time, request to access, rectify or delete his personal data by sending an email to: If the customer registers with Cottonly, he can check, edit or delete his personal information at any time from the customer area at Cottonly. At the customer's request, Cottonly may change certain customer data associated with registered orders.


Cottonly does not assign or sell any type of personal data to another entity in addition to those necessary for the service to function. Personal data will also not be used for any other purpose without the consent of the holder. Any third party, with which the customer data can be shared, is obliged to use it exclusively as a way to perform the proper functioning of its service on behalf of Cottonly. Cottonly may also reveal personally identifiable information under special circumstances, such as in compliance with court orders that so require or when certain actions violate the terms and conditions of the deal.


Cottonly uses cookies on the site. The cookies used do not collect information that identifies the visitor, but rather about how the visitor interacts with the store's website. The data collected is used for statistical purposes, to provide and improve the service and user experience.


Analytical Cookies: they are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information. Functionality Cookies: Keep the user's preferences regarding the use of the website, so that it is not necessary to configure the website again each time you visit it.

Third Party Cookies: These cookies are created from third party services, such as Google, Youtube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or the cookies used, you can contact us at the following address:

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